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Network Control Technician

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.

This is a remote position, but must be located in the Louisville area for training as needed. Shift: 11:00 pm-9:30 am (4x10), Tuesday-Saturday.

What you'll do

  • Troubleshoot complex network, systems, or applications processes with both intenral and external stakeholders

  • Identify trends and suggest improvements in products and processes

  • Documenting clear and precise steps in troubleshooting

  • Provide excellent customer service supporting Windows and Linux-based applications

What experience you'll need

  • High school diploma required

  • At least 2-4 years of experience solving system and network issues, prefferably in a call center or support center environment

What could set you apart

  • A computer networking or related degree

  • CompTIA Network+ or A+ Certification

  • At least 1 year of experience with Bomgar, PuTTY, WinSCP

  • At least 1 year of experience with a ticket system, Service Now preferred

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

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