Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Customer Success Manager - Career is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.
What you will do
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Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
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Act as the connecting thread for internal teams with the customer across the customer journey
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Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
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Serve as a trusted adviser and advocate for clients
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Create customer success plan with each client
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Monitor and maintain customer health
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Educate clients on business value of solutions
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Aid customers in usage and value realization of solutions
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Partner with Account Executive(s) in preparing and conducting quarterly business reviews
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Drive customer advocacy within Equifax
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Utilize voice of the customer to inform product roadmaps
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Coordinate internal COE teams to benefit of customers
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Provide clients transparency on status of issues/requests
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Assist with resolution of customer support issues
What experience you need
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Bachelor's degree in related discipline or equivalent experience
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5+ years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
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Experience promoting value through the customer experience
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Experience working with complex, multi-divisional, multi-geographical customers
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Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
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Experience working with cross-functional teams
What could set you apart
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Exceptional ability to communicate and foster positive business relationships
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Ability to establish milestones and keep all team members on task; strong project management skills
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Self-driven and proactive
Base compensation range 88k - 119k
#LI-ES1
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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
