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Unemployment Claim Specialist

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As an Unemployment Claims Specialist you will be tasked with receiving, analyzing and building claims for states and Unemployment Insurance Consultants. 

What you’ll do

  • Analyze unemployment claims and questionnaires via SIDES, state websites, and scanned mail copy. (20%)

  • Determine best course of response to send to client for request based on SLA’s with clients, state instructed deadlines and internal practices. (15%)

  • Consult with state adjudicators to provide timely and accurate information on claims and questionnaires. (5%)

  • Answer phone calls and provide responses to state agencies on needed information regarding claims filed. (5%)

  • Construct information requests from state agencies to go directly to clients. (5%)

  • Adhere to all state regulations and guidelines. (15%)

  • Address questions, concerns or issues with internal teams and escalate as needed. (2%)

  • Work as a team with Unemployment Insurance Consultants to ensure accurate and necessary information is provided to states on behalf of clients and documented properly for auditing purposes. (15%)

  • Testify in unemployment hearings regarding timeliness of claim responses. (3%)

  • Ensures work is accurate and complete, processed timely and free from errors for auditing purposes. (15%)

What experience you need 

  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two  years customer service related experience and/or training; or equivalent combination of  education and experience. 

  • Proficiency with Google applications such as Gmail and Chat.

  • Able to handle a high volume of work, follow policies and procedures, and complete  administrative tasks while adhering to strict deadlines. 

  • Wearing a headset throughout the entire shift is required to access the Noble application

What could set you apart

  • Previous experience with Unemployment Insurance and the Unemployment Claims process is a plus.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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