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ACA Product Success Manager

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The ACA Product Success Manager is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax ACA solutions, as well as driving adoption and retention.

This is a hybrid role based out of St. Louis, Missouri.

What You'll Do

  • Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience

  • Act as the connecting thread for internal teams with the customer across the customer journey

  • Drive customer advocacy in resolving customer issues from acquisition through adoption, use, and value realization

  • Serve as a trusted adviser and advocate for clients by monitoring and maintaining customer health and creating customer success plans with each client

  • Partner with Account Executive(s) in preparing and conducting quarterly business reviews

  • Utilize voice of the customer to inform product roadmaps

What Experience You'll Need

  • At least 5 years of sales experience through management consulting, customer success, account management, business development, or another client-facing role

  • At least 5 years of experience promoting value through the customer experience using knowledge of customer success processes

  • At least 3 years of experience working with complex, multi-divisional, multi-geographical customers

  • At least 3 years of experience working with cross-functional teams

What Could Set You Apart

  • Bachelor's degree in related discipline or equivalent experience

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

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