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Collections Operations Senior Analyst

  • Heredia
  • Accounting
  • Full time
  • J00158031
A7405979 2

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Collections Operations Senior Analyst role executes operational processes to enable efficiencies in the collections team.  Critical thinking and innovative problem solving are necessary to ensure that processes are managed effectively and issues are resolved quickly.  Success will require working as a team with other departments to accomplish goals.

What you’ll do

  • Manage collections tasks not directly related to direct collections activities including but not limited, account suspensions, cancellations, write-offs, clearing on-account credit balances, issues related to invoice uploads and purchase orders, and maintain contact and other system data.
  • Follow standard operating procedures (SOP)  to ensure that work gets completed on a uniform and timely basis.
  • Identify and participate in process improvement opportunities to improve the efficiency of the overall collections team.
  • Take on actions that distract from the core collections activities to improve the efficiency of the collectors.
  • Manage special customer communications campaigns.
  • Ensure that data updates including customer contact information, are processed in an accurate and timely manner.
  • Work closely with billing, sales, and other departments to resolve operations related issues that impact the collections team
  • Help to manage overflow collections activities related to medium and small accounts when needed including answering incoming calls and emails.

What experience you need  

  • 3 to 5 years of experience working in Collections B2B.
  • English fluency required B2/C1 with good English written and oral communication skills. (belt)
  • 90% knowledge of Excel skills

What could set you apart

  • University student or graduate; preferably in business administration, finances, accounting, or related fields
  • Experience in developing, working with, and improving standard processes
  • The ability and flexibility to work on a variety of collections processes
  • Strong analytical and problem solving skills
  • Excellent follow through on responsibilities and ability to consistently meet deadlines
  • Highly developed soft skills (excellent oral and written communication skills, ability to inspire team members, committed and responsible attitude, open to giving and receiving feedback, etc.) 
  • Outstanding teamwork

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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