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Senior Process Engineer

  • Heredia / San Jose
  • Project & Program Management
  • Full time
  • J00157896
A7405979 2

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Senior Process Engineer is responsible for executing the end-to-end process improvement lifecycle, including the feasibility assessment of process improvement initiatives, evaluating the process's maturity, designing and documenting new processes, describing the as-is state, and proposing a to-be state by applying fittable engineering methodologies and techniques, as well as leading the improvements implementation and measuring the outcomes (benefits).

What you’ll do

  • Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.

  • Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.

  • Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.

  • Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.

  • Identify process inefficiencies and make proposals by applying fittable methodologies such as Six Sigma, Total Quality Management (TQM), Lean, Kaizen, Kanban, Agile, BPM, and techniques oriented to analyze capacity, eliminate bureaucracy, focus on value-added activities, eliminate duplication, simplify, reduce cycle times, decrease errors, improve the customer experience, reduce manual steps (automation) and accelerate the revenue capturing.

  • Perform internal and external benchmarks oriented to identify and apply good business practices that can lead to efficiencies.

  • Periodically evaluate existing metrics and KPIs and propose new ones as required.

  • Lead the implementation of proposed solutions by coordinating with business and technical teams.

  • Track the benefits realization of process improvement initiatives.
    Report process improvement outcomes to stakeholders regularly.

What experience you need

  • University degree in Industrial Engineering

  • Proficient in English oral and written (B2+ Belt)

  • 5+ years of working experience and understanding of process improvement techniques applicable to the service industry.

  • 3+ years of working with Lean Six Sigma methodology and statistical analysis.

  • Six Sigma Green Belt Certified.

What could set you apart

  • Scrum Certification

  • Process and Task Mining knowledge.

  • Knowledge about RPA and Artificial Intelligence

  • Experience with the Design of Experiments

  • Quality Management Certification (CQM or similar)

  • Experience in Project Management

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

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