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Customer Services Representative

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax delivers leading-edge technologies and solutions that powers the financial future of individuals and organisations around the world and we are looking for individuals who can help us disrupt the marketplace.

In turn, we offer a great work/life balance where you’ll feel supported and valued. You’ll be rewarded with a competitive salary and the satisfaction of working with Equifax – helping our customers make more informed decisions.

As a Customer Services Representative , you will provide inbound and outbound support and respond to email enquiries from Equifax’s subscribers as well as individuals who require education on their personal credit reports, whilst maintaining a high level of customer service when providing support and advice.

So, what will impress us?

  • 1-2 years’ experience in a Call Centre environment
  • Demonstrated ability to resolve customer complaints in a professional manner
  • Excellent communication skills , both verbal and written
  • Ability to work well under pressure with minimal supervision
  • Solid keyboard and software skills (MS Word , Excel & Outlook )

What's in it for you?

This is a great chance for you to join a fun, high-energy, adaptable and professional team who love what we do.  We also provide you with:

  • Curated learning opportunities available through Equifax's online training portal. We will also fully support further educational opportunities on a case by case basis
  • You are eligible for a day off for your birthday, paid ‘floating holiday’ and a paid volunteer day
  • Southern Cross Healthcare Plan
  • Multiple local and international career opportunities given our 10,000+ employees in 24 countries
  • A number of recognition programs
  • Referral reward - successfully refer a new employee and receive monetary compensation
  • Employee Assistance Program – free counselling services
  • Once training is completed, WFH days are Mondays and Fridays.

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

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