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Employee Experience Manager (RRHH)

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Equifax es donde puedes impulsar tus posibilidades. Si deseas alcanzar tu verdadero potencial, trazar nuevos caminos, desarrollar nuevas habilidades, colaborar con mentes brillantes y tener un impacto significativo, queremos saber de ti.

What you will do ?

  • Responsible for the use of the self-management tools (HR Portal, AI - Chatbot - HR communities) that Equifax makes available to its 15000 employees in 22 countries, in 4 languages (English, Spanish, Portuguese and French).

  • Responsible for the strategic design of the Virtual Agent (Chatbot) interactions as well as its learning process (machine learning).

  • Responsible for the collection and analysis of information on employee behaviors, preferences and needs regarding the use of self-management tools and internal customer support to identify areas of improvement, track the effectiveness of Equifax  initiatives to improve the experience.

  • Responsible for the design of the communication plan with the objective to educate and promote the use of self-management tools.

  • Responsible for proposing and co-leading the development and implementation of new initiatives as well as the maintenance of the Service Now platform, HR module.

What experience you need ?

  • +5 years of experience in web content management or portals in different languages for different countries.

  • +1 year of experience in content management platform e.g. Service Now, Google site, Lum Apps or similar

  • +5 of experience in the execution of internal communication projects.

  • +5 of experience in communication strategy.

  • +5 of experience working with focus on customer experience.

  • +5 years of experience leading teams.

  • Advanced English proficiency.

What could set you apart?

  • Portuguese Language skills

Ofrecemos modalidad de trabajo híbrido, ticket de alimentación, vending machine y snacks, días por estudio, desayuno saludable, activaciones de bienestar laboral. Además tenemos plataforma de aprendizaje en línea, programas de reconocimiento, desarrollo de carrera profesional y entorno diverso y multicultural, ¡entre otros!

¿Estás listo para impulsar tus posibilidades? ¡Aplica hoy y comienza un camino hacia una nueva y emocionante carrera en Equifax, donde puedes marcar la diferencia!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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