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Customer Service Representative

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Our fit2work background screening service benefits individual and business customers through a powerful and secure online platform, allowing record checks from over 200 countries. Customers can choose from a huge range of check packages.

Our Brisbane Customer Service Centre supports these services by offering phone, live chat and email support for our Australian customers. If you are experienced in assisting customers over the phone, as well as online and you're looking for a move into a large global data, analytics and technology company that offers learning and growth, we have several roles available now!

What you’ll do

  • Provide excellent customer service to a wide range of customers, individuals and businesses, over the phone, via online chat and email

  • Support the timely and accurate delivery of candidate verifications through administrative actions and follow-ups

  • Ensure quality of products and services delivered to clients and consumers by following processes and attention to detail

  • Handle any complaints in a highly professional manner

  • Contribute to a collaborative team environment where a focus on productivity and efficiency is a shared goal!


What experience you need 

  • Strong teamwork, interpersonal and communication skills (verbal and written).

  • Ability to take initiative and problem solve any customer complaints.

  • Attention to detail and ability to meet deadlines.

  • Multitasking skills, manage assignments and be well organized.

  • Sound keyboard skills and software skills.

What could set you apart

  • Comfort with change and ambiguity

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

Learn More

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