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Process Improvement Engineer

  • San Jose
  • Project & Program Management
  • Full time
  • J00155786
A7405979 2

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

In this role you will recommend and implement improvements in processes to generate efficiencies based on the findings previously identified.  

What you’ll do

  • Implement and manage complex process improvement strategic and/or tactical initiatives in the business units, and/or center of excellence or across departments using improvement process techniques.

  • Build customer relationships and support establishment and communication of the continuous improvement philosophy and quality culture.

  • Develop and execute continuous improvement plans in order to support functional, departmental, and/or company's strategies.

  • Proactively work with others to develop and implement actions that improve the capability of people and processes within the organizations.

  • Facilitate the deployment of process improvement tools, processes, etc.

  • Present solutions to have the greatest impact on revenue and client satisfaction.

  • Collaborate with the analysis and resolution of audit findings.

  • Analyze data in detail to drive continuous improvement initiatives.

  • Develop, implement, communicate and maintain governance policies and procedures.

  • Design and document new processes outlining their scope, steps, actors, system, inputs, among others.

What experience you need 

  • University degree in Industrial Engineering or related field

  • 1+ years of experience with ServiceNow

  • 2+ years of process improvement experience in the service industry

  • Proficient English oral and written (B2 or above)

What could set you apart

  • Asset Management and Configuration Management (CMDB) experience.

  • ITIL Certification.

  • Six Sigma Green Belt or Black Belt Certification.

  • Experience creating reports and dashboards in ServiceNow.


We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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