Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Performs Tier 1 level work to assist external and internal clients with questions/problems regarding multiple Equifax applications and services
Receives and responds to telephone and written requests, then investigates and resolves or tracks progress through resolution.
Investigates access, configuration, compliance, functionality issues, as well as troubleshoots using different production and support applications, file archives, logs, and other team contacts.
What you’ll do
The Technical Product Support Analyst assists external and internal clients with questions/problems regarding multiple Equifax applications and services.
Responds to telephone and written requests, then investigates and resolves or tracks progress through resolution.
Consistently meet metrics for position in...Call handling, detailed documentation, case closure and adherence.
What experience you need
High School diploma or GED
Well versed in client communications verbally and written.
6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method
What could set you apart
Working knowledge of Google email, drive and chat
Knowledge of Sales Force, creating, documenting and closing cases and task.
Familiarity with live calls and chats at a fast pace
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.