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Complaints and Corrections Leader A/NZ

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

What you will do

  • Improve customer satisfaction and response times

  • Identify and implement process improvements 

  • Add real value by developing this combined team.  

  • Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency.  

What experience you need

  • 5+ years’ experience leading operational service teams in a complementary industry

  • Extensive experience in people and process management (call centre, middle and back office process experience)

  • Ideally working knowledge of complaints regulations  

  • Authentic leadership style and effective coaching skills to develop team members to realise their potential 

  • Tactical and strategic leadership.

  • Resilience and confidence in challenging circumstances and change management. 

What could set you apart   

  • Experience in managing interface with BPO or off-shore support process teams would be highly regarded

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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