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Senior Operations Specialist

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Do you work in operations and are ready for the next step in your career? Are you motivated to take on new challenges and develop your people management skills? Do you aspire to be a future Team Leader? We have a great opportunity for you!

We’re looking for someone to set best practice standards ensuring that the team successfully meets client expectations and supports TDX Group’s overall business strategy. You will support your Team Leader in the effective running of the team, delegating work, ensure performance is maintained (with support) and use your initiative to put forward improvements to the way we work.  

About TDX Group - An Equifax Company

We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

The Perks of being an TDX Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

What you’ll do

  •  Active people management with elements of line management to support and cover the Team Leader

  • Support in training and coaching within wider TIX team, answering queries, supporting with process check feedback and bridging any knowledge gaps identified

  • Support BAU processes within existing team to meet Client SLA’s

  • Process management

  • Complete process checks for wider BKX/TIX team

  • Complete controls tracker to confirm KPI’s achieved

  • Complete KPI trackers and review for trends

  • Represent BKX/TIX ops in Client Audit

  • Own raising BKX/TIX process risks through risk management process

  • Own, review, update process manuals for all BKX/TIX processes

  • Own and deliver UAT required for monthly releases

  • Process improvement

  • Represent the BKX/TIX ops team in project activity (scoping and delivery)

  • Active involvement in Service Improvement for BKX/TIX operations

  • This role involves communicating both internally with other areas of the business as well as externally with clients, DCA’s, Insolvency Practitioners (IPs) and Official Receivers/Trustees

What experience you need

  • Good operational experience with the ability to take on a more senior role and effectively start to manage peers

  • Strong decision making and communication skills

  • Good attention to detail with strong organisational/time management skills

  • Good experience managing difficult situation and  conversations

  • Good experience problem solving and able to lead by example

What could set you apart

  • Excellent product and process knowledge/ management

  • Subject matter expert

  • Previous experience of mentoring or training colleagues

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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