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Customer Success Manager, ID Watchdog


Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Customer Success Manager will be responsible for handling key client relationships for ID Watchdog. You will have ownership for the overall development, growth, and delivery of assigned clients, working across multiple teams within the business to profitably expand the relationship and develop account specific engagement approaches. You will be the voice of the Customer (distribution partners & ultimate clients) in order to effectively drive initiatives and investment to build and create proactive and reactive solutions in the areas of consumer data privacy, id theft protection and restoration, security, and fraud protection as well as financial wellbeing program assessment. These strategies should yield clear deliverables for sales, market development, product development, and marketing, including the development of relationships with key partners and vendors.

What You'll Do:

  • You will give pre-sales and post-sales support – working with sales and the client to gather and define engagement strategies, defining how we can most effectively deliver on our value proposition to employers and employees; partnering with the sales organization as needed for success

  • You will be the primary point of contact to our customers to ensure the relationship remains strong

  • You will develop strategies for key accounts to ensure client retention and revenue growth

  • You will handle pricing, contracting and other implementation approval processes across Equifax and the customer

  • You will have close coordination and communication with the core operational team to help define and execute against special project requests, where defined execution and fulfillment models may not exist, but may need to be developed

What Experience You Need:

  • Bachelor’s degree in business, communications, a related field or equivalent job experience (ex. 4+ years in an account management or sales support)

  • 5-7 years of B2B and/or B2B2C experience

  • Ability to travel up to 25%

What Could Set You Apart:

  • Employee benefits experience a plus 

  • The ability to prioritize multiple work projects and function independently from supervision to meet deadlines

  • Well formulated, grammatically correct written and verbal correspondence

  • Understanding and practical application of various software applications, such as MS Office, G-Suite and Salesforce

  • Demonstrated analytical and problem solving skills and critical thinking

  • Strong interpersonal skills and professional attitude

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $80,600-$120,800. This position is also eligible for our incentive compensation program.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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