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Data Operations Consultant

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Data Contributor Services organization is a team of Operations Consultants responsible for the intake and quality of all data within the USIS business unit of Equifax while serving as the relationship manager and SME for data furnishers across various data domains.  As a Consultant in this organization the ideal candidate should be willing to build and manage relationships with data furnishers, oversee ingestion of billions of rows of data each month and serve as the primary point of contact for their assigned portfolio of furnishers.  He/she will monitor, research, and respond to data furnisher activity including credit reporting submissions, questions/inquiries, audits, and data furnisher onboarding/off-boarding procedures. He/she should be able to analyze large datasets, demonstrate technology savvy, and be knowledgeable of the FCRA regulations and Metro 2 reporting guidelines. He/she will thrive in a challenging fast-paced environment and is looking for an opportunity to develop professionally and technically.

What You'll do:

  • Serve as relationship manager for data furnishers (financial institutions, payment processors, fintech startups, etc).

  • Responsible for the oversight of billions of rows of data that come from data furnishers (consumer and commercial tradeline data). Monitor, research, and respond to data contributor activity including file update submissions, data reporting questions/inquiries, audits, and onboarding/off-boarding procedures

  • Ability to analyze large datasets, be technology savvy, and be knowledgeable of the FCRA regulations and Metro 2 reporting guidelines.

  • Facilitate on-site visits and annual data reviews with data furnishers.

  • Recognized as SME in data processing/cleansing technology, data exchange rules, and data reporting regulatory guidance.

  • Provides consultation and support to customers, sales, and other teams.

  • Understand internal system changes, business rules, and overarching data governance.

  • Stay abreast of external regulatory and industry reporting changes.

  • Consult with clients and prepare understandable messaging for the data furnishers to articulate how changes may impact them.

  • Works with customers and programmers to implement custom solutions that deliver data to customers to drive impactful decisions. Drafts the requirements and QC's work performed by programmers to ensure changes affecting production are properly implemented.

What experience you need:

  • Bachelor’s Degree or Higher  in Business, Computer Science, or related field

  • 3 - 5 years of experience handling Big Data

  • Project management experience

  • Relationship Management

  • Customer Service

  • Data analysis and querying skills using language like SQL

  • Knowledge of electronic file transmission (SFTP/FTP/Internet) protocols/procedures

  • Drafting technical instructions for IT programming/ implementation

  • Knowledge of consumer credit domain 

What could set you apart:

  • Comfortable using MS office, Google Workspace (preferred) and Salesforce 

  • BI skills a plus 

  • Scripting, automation skills a plus 

  • Familiarity with cloud based data visualization tools i.e: Looker, Data studio etc., a plus

  • Knowledge of FCRA regulations and Metro 2 credit reporting guidelines and requirements is preferred 

  • Sort and identify patterns/anomalies in large data sets

  • Proactive / Autonomous / organized / high degree of concentration / attention to detail

  • Superior skills in Relationship management / Customer service / Crisis management

  • Strong project management and stakeholder expectation management skills 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!


Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 


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