Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
We're looking for a Technology Service Delivery Manager to join us in this newly created role, you will have the opportunity to mature and develop processes and build frameworks to take true ownership. You will be responsible for managing the delivery of third-party service integration across a multi sourced value chain. As such, you will need to be able to face into the Equifax technical tribes and into our third parties’ technical organizations. We’re looking for a multi-disciplined generalist, who has previous experience of managing and improving the delivery of multi sourced services to clients, along with improving quality and value by leveraging their supplier management and coaching skills.
The perks of being an Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell holidays and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
What you’ll do
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Responsible for the delivery of partnership service integrations across a multi sourced value chain ensuring that the services provided by partners are functioning as expected, meeting contracted service levels and quality standards
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Act as an escalation point, working with the Incident Management team to drive incident and problem resolution, whilst keeping internal stakeholders updated
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Accountable for directing and coordinating IT resources to deliver a high quality service and to meet or exceed client expectations at all times
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Responsible for managing and developing positive relationships at multiple levels across the value chain
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Representing service by participating in product backlog prioritization meetings, ensuring that service reliability and risks to service are accounted for
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Ensure that partners are meeting their contractual commitments and focused on continually improving quality and value through the attendance at service review meetings and leveraging their supplier management and coaching skills
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Responsible for the identification and ownership of the Service Improvement Plan and risks to service across the value chain
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Contribute to service design and partner onboarding activities through the definition of service levels, support models and handover to service
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Support client facing Service Managers with customer escalations relating to technology service issues, joining calls and representing Service Management where required
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Support other IT Service Management functions such as Incident, Problem and Change Management where required, striving to continually improve service
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Form part of an on-call rota managing major incidents outside of business hours
What experience you need
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Previous experience gained in the same or similar role
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ITIL qualified
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Good understanding of infrastructure and application principles
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Strong relationship building and stakeholder management skills
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An adept problem solver with an eye for detail
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Previous experience of vendor/partner management
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Have collaborated with multi-functional teams ensuring new applications and services are in compliance with expected standards, prior to deploying them into production
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Available to form part of an on-call rota managing major incidents outside of business hours
What could set you apart?
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Experience of operating within a DevOps environment
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Exposure to delivering service through a cloud transformation
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
