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Technical Lead Career

Technology

What you will do

  • S/he participates in weekly Product Support ticket reviews with internal stakeholders and Decision Management core team.

  • Support Engineer frequently interacts with stakeholders, delivers support and technical information as needed.

  • Should be able to troubleshoot by accessing/reviewing logs, file archives, production support applications like Elk, Logstash, Kibana, Splunk, App Dynamics etc.

  • Participate in the development of code for J2EE software applications.

  • Professionally respond to Product support tickets and requests on a timely manner.

  • Follow agile best practices and maintain/improve the work of the agile team.

  • Constantly keep up with the Development Agile Release activity.

  • Documents research, stakeholder communication and issue resolution via Runbooks and assists in improving support efforts.

  • Coordinate with Development, Product Owners, Configuration Management and QA to follow through ticket resolution, testing, deployment of fixes into higher environments.

What experience you need

  • Bachelor's degree in computer science, information technology or equivalent with relevant 5+ years of industry experience

  • OR Master’s degree in computer science, information technology or equivalent and 4-5 years of industry experience

  • Minimum of 5+ years of technical experience working with SaaS applications, logs, configuration, coding and troubleshooting.

  • Proven aptitude for learning and keeping up with latest Technology.

  • Experience with any cloud platform e.g. GCP(preferred), AWS, Azure.

  • Strong troubleshooting and debugging skills

  • Comprehends and gains competency with multiple Decision Management Products/services

  • Good understanding of Java coding fundamentals and open source technologies.

  • Desire to keep application knowledge current

  • Excellent verbal and written communication skills

  • Strong team player works with stakeholders, internal teams, peers and management professionally.

  • Experience using tools such as Elk stack especially ElasticSearch, Logstash, Kibana, Splunk etc.; Java, J2EE, REST, XML, SQL, JDBC, JSF, Angular, Web services, JUnit; JIRA, Service Desk; Eclipse, Jenkins, Go-CD, Maven; Git/stash; Tomcat, Spring; Cloud technology / AWS

  • Experience with data pipelines (ETL/ELT), Kafka, Big Data, Postgres, MySQL, NoSQL databases (e.g. Cassandra, Hadoop, MongoDB, Neo4J)

  • Experience working in financial services, financial crimes or fraud detection is a plus.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

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