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Business Contact Centre Representative

Customer Service Rich Text

6-Month Full-time position

Who is Equifax

As a global data, analytics, and technology company, we play an essential role in the economy by helping consumers, companies and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people forward. 

Equifax serves businesses from uncovering more profitable prospects, identifying who to trust and do business with, detecting fraud, verifying employment eligibility, to delivering powerful workforce management tools. For consumers we are behind the scenes to help provide a seamless and positive experience during life’s big moments — like applying for a job, purchasing a property, or buying a car.

With the global power of over 13,000 dedicated, smart, and passionate team members, we help people live their financial best. 

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Our Business Contact Centre Representatives are responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of service when providing training support and advice to our customers.

You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.

What you’ll do

  • Communication skills, both written and oral

  • Ability to display tact, diplomacy and confidentiality

  • Computer literate, able to use different tools, systems and applications 

  • Experience with administrative processing ideally within a complex corporate environment

  • Time management skills, working well to deadlines with minimal supervision

  • An eye for detail, excellent listening and problem-solving skills

  • A team player who has a positive attitude towards change and being flexible

  • Works well under pressure and possesses initiative to take on challenges

What experience you need

  • Retail sales or customer service experience

  • Google Suite experience (not essential)

What could set you apart

  • Previous experience in customer service call center

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organisational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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