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Manager, Claim Services

Customer Service Rich Text
The Manager is responsible for client satisfaction and the quality of the service delivered by their team.  The Manager manages the daily workload of the team and resolves day-to-day issues.  This individual is responsible for team leadership, motivation, training and mentoring of their team.


 

What you’ll do:

  • Support account management and client needs by various levels of interaction including conference calls, e-mails, visits, presentations and investigative reporting resolution to ensure client retention/satisfaction

  • Direct supervisory responsibility over Unemployment Claim Specialists and Lead(s) (Lead a team of 10-15 direct reports)

  • Provide timely and professional communication(s) to clients, account managers, direct reports and senior management to effectively support team and company goals

  • Support the implementation of company directives and processes to meet the internal/external client needs such as retention and satisfaction related to the success of the unemployment claims process

  • Management of personnel matters: hiring, time approval, reviews, mentoring and training

What experience you need:

  • HS diploma or Assoc. Degree. Bachelor's Degree preferred

  • 2 - 5 years supervisory or lead experience with a strong emphasis on customer service and employee development

What could set you apart :

  • Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

  • Ability to type 35 WPM

  • Microsoft Office PC applications including Word, Excel, and Outlook and proficiency with G-Suite

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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