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Unemployment Insurance Generalist

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Unemployment Insurance Analyst functions as the primary contact for the collection and/or investigation of unemployment information and/or other related data supporting the processing of unemployment claims. This position acts as an advocate for client companies and is responsible for receiving, analyzing and responding to unemployment claim-related documents and/or inquiries within predetermined time limits.

What you’ll do

  • This role is full time, Monday - Friday at our Denver, CO Office. This role is not remote.

  • This role pays 21.64 an hour

  • Provide excellent customer service by establishing a rapport with clients and the state agencies.

  • Receive and prioritize claims, questionnaires, determinations and other unemployment related data.

  • Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.

  • Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.

What experience you need  

  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.

  • Proficiency with Microsoft Office and Google Suite PC applications including Word, Excel, and Outlook

What could set you apart

  • Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

  • Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently

  • Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

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