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Customer Service Representative – Global Consumer Services

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
 

The Customer Care/Customer Service Representative will be responsible for managing all aspects of customer service including answering inquiries via mail, e-mail, phone and walk ins; handling orders and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills. 

What You'll Do

  • Handle consumer requests received via phone, mail, e-mail, fax or walk in. 

  • Perform verifications of any information maintained on the credit file

  • Serve as back-up to other Equifax or outsourcing locations in regards to consumer contacts

  • Complete consumer dispute/inquiry cases from beginning to end using CCMS and ACRO

  • Recommend changes or additions to existing consumer service policies, practices, or procedures  

  • Problem resolution and special projects, as needed

  • Contribute to team effort by accomplishing related results, as needed

What experience you need

  • High school diploma, or equivalent

  • 2-3 years of customer service experience

  • Must be able to read and speak English and Spanish

What could set you apart

  • Call center experience

  • Bilingual in Spanish and English

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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