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Operation Training Consultant

  • Hilliard / St. Louis / Rochester
  • Customer Service
  • Full time
  • J00143551
Customer Service Rich Text
Job Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Operational Training Consultant is responsible for supporting new hire training through by conducting work checks for the UIC, UCS, UIC2, and Full Service Representative positions within Equifax. This position would also act as a subject matter expert for employees answering individual questions through Ask Claims Training. Some training development or presentation may also be required. 

What you’ll do

  • Support training by completing new hire work checks—identifying strengths, new concepts, as well as developmental opportunities

  • Establish and maintain standards surrounding reduction of work checks based on proven mastery of concepts

  • Utilize findings to support training creation in order to add value to the program

  • Serve as a general subject matter expert for all employees answering questions through Ask Claims Training

  • Maintain and update training materials, resources, job aids

  • Facilitate supplemental individual or small group training as needed

  • React quickly to find solutions when met with training constraints (time, resources, multiple priorities) and easily adapt to change

  • Attend work regularly, start and end sessions on time, and manage time effectively

  • Generate ideas and training classes to enhance the overall Claims Training program

  • Effectively communicate important procedural and technology updates to UC/EWS

Minimum Education and/or Experience:

  • UC experience required, with ideal candidate knowledgeable on UIC, UCS, UHC

  • Bachelor’s Degree preferred; education level is negotiable in light of greater experience in the job functions for which they are training

  • Prior leadership, presentation, and training experience preferred

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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