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Technology Operations Analyst

Technology

The Technology Operations Center (TOC) Operator/ Analyst will be part of a global team providing 24X7-support responsible for the Event and Incident Management of all Equifax customer facing and internal-use applications and infrastructure.  The primary goal is to identify possible incidents and mitigate the problem prior to customers being impacted. This position requires a partnership with business sponsors, project managers, application support, networking, and system administrators as well as the business owners.    

 

What You’ll Do

  • Monitor Equifax Applications and Infrastructure

  • Perform initial analysis of alert events to determine next steps.

  • Perform basic System administration tasks in order to provide level 1 NixSA and WinSA services.

  • Take an active role in Incident Management bridge lines and chats.  Be able to coordinate lower priority issues, ensuring the proper teams are engaged, moving the incident investigation in a positive direction, ensuring the incident is resolved in a timely fashion, and updating incident record documentation.

  • Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).

  • This support is provided 24x7 with teams working in shifts across Australia and the United States.

  • Provides an “eyes on glass” presence to ensure that system degradation or failure is identified immediately.  

  • Provided with the tools and training to react to the alerting triggered by our monitors by providing first level analysis and in most cases performing an action to mitigate the issue.  

  • Will be required to communicate directly with our external customers in the case when there is an overflow of calls to our TOC Service Desk Operator.  

 

What experience you need  

  • Bachelor's Degree or equivalent combination of skills & experience in Computer Science

  • 0 -5  years of experience in Incident Management

  • 0 -5  years of experience in Event Management

  • Must have the ability to act with urgency but remain calm and professional in high stress situations.

  • Individuals must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.

  • Experience in Config Management, Change Management, Problem Management, IT Service Continuity.

What could set you apart  

 

Experience in the following technologies is also desirable:

  • ServiceNow

  • PagerDuty 

  • AppDynamics

  • Datadog

  • Solarwinds 

  • GCP

  • Statuspage

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

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