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Technical Business Analyst (ServiceNow)


Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

We are currently looking for a qualified Technical Business Analyst with a strong background in Agile practices to deliver complex solutions on a ServiceNow platform. 

What you’ll do

  • This individual will be responsible for enabling, testing, and deploying technology and services on the ServiceNow Platform that provides Incident Management, Change Management, Support Case Management, and other services in the ITSM stack.

  • Maintain delivery schedules, risk and issue management, coordination of stakeholders, oversight of quality of deliverables and supporting documentation.

  • Planning and delivery will include projects across a range of areas: cloud infrastructure and services; network development and administration; software development and implementation; requirements mapping; IT policy development; information security; systems engineering; database administration; web development; and systems administration.

  • This candidate will recommend and leverage needed technologies, architectures, integrated solutions, tools, etc. in order to automate engineering and service delivery teams across the organization.

What experience you need

  • Bachelor’s degree in a related field or equivalent combination of education and experience

  • Minimal of 5 years experience as a Technical Business Analyst and/or IT Project Manager to include delivery oversight of small to medium-scope implementations, upgrades, and/or managed services requirements

  • Minimal of 5 years experience working in Agile environments

  • Minimal of 3 years track record of configuring, tailoring, and deploying services for use within an ITSM Platform (Must include ServiceNow platform experience)

  • Minimal of 1 year of experience with process improvement, workflows and front end knowledge of ServiceNow

  • Minimal of 3 years experience leading User Acceptance Testing (UAT) efforts to build and execute test cases and test configurations to validate solutions prior to deployment

What could set you apart

  • Scrum Master Certification

  • Proficiency using Google Suite application

  • Is able to produce training materials that aid in adoption and full use of the tools

  • Ability to extract pertinent details ensuring development stories are effective and concise

  • Ability to adjust project timelines and deliverables while reducing risk and scope creep

  • Self-motivated, decisive, with the ability to adapt to change and competing demands.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.​



Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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