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Unemployment Charge Analyst - Intermediate

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Charge Analyst’s primary responsibility is to analyze unemployment files, information stored on the PC and state issued benefit charge statements to determine correct payment of benefits.

What you’ll do 

  • Works closely with in-house personnel, state agency personnel and the client to obtain and evaluate relevant facts to arrive at a decision to contest benefit chargeability.

  •  Responsible for excellent service to clients

  •  Receive and prepare benefit charge documents for entry on to system

  • Audit exception message created on system for a number of possible protest areas

  •  Review and analyze claim documents to determine whether charges are valid

  • Constructing a protest to the erroneous charges

  • Adhere to all time limits

  • Discuss unemployment matters; especially chargeability of claims with clients, field personnel and state agencies

  • Verify all work processed

  •  Perform other position responsibilities as instructed

What experience you need 

  •  Minimum one year experience working in an unemployment claims related field

  • HS Diploma or GED preferred

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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