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Appellate Hearing Representative - Remote (any US location)

Customer Service Rich Text

As a Hearing Representative , you will be providing representation for employer clients during unemployment compensation hearings. The Hearing Representative is essential to ensuring excellent customer service is provided to our clients.  The Hearing Representative is responsible for analyzing individual case information by reviewing data accessed through the PC, document images, and client witness discussions.

As part of the Appellate Division, you will be responsible for preparing our clients and their witnesses to attend unemployment compensation appeal hearings and advocating on their behalf.  This is a client-facing and deadline-driven role which requires you to remain up to date and knowledgeable about state-specific laws and statutes regarding UI benefits.

Additional responsibilities of the Hearing Representative include:


What you’ll do 

  •  Analyze individual case information by reviewing data accessed through the PC, document images and through discussions with client witnesses

  • Determine and discuss strengths and weaknesses of individual unemployment compensation cases with client witnesses

  • Analyze how known and new facts as well as documentation may impact a case and be able to act on the information during the hearing process via direct and cross-examination, entering exhibits, raising objections, etc.

  • Prepare client witnesses for the unemployment hearing proceedings

  • Represent clients in unemployment hearings via phone or in-person as required


What experience you need 

  • Associate’s degree (A.A.) or equivalent from two-year college preferred

  • Preferred two years of unemployment or administrative hearings experience



  What could set you apart

  • Attorney or J.D., legal education, or paralegal is preferred

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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