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End User Support Technician – Junior

Technology

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

In this role, you will provide industry standard technical support to internal customers through in-person interaction five days a week in the office. You will prepare laptops for new employees to ensure they are technically functional on their first day at Equifax.  You will assess the nature of system or service issues and resolve technical or user support problems through independent judgment and advanced problem-solving skills. You will use several systems for managing requests, tickets and incidents, specifically ServiceNow, Access Manager and ActiveDirectory. You will share customer feedback to IT team.  You will work closely with the global Help Desk team as they handle level 1 issues. 

What you’ll do

  • Provide Level 1, Level 2 and Level 3 end user software and hardware support. 

  • Oversee and perform analytical, documentation-oriented tasks and hands-on technical tasks including design, implementation and management for Windows server and collaboration platforms (email, instant messaging and mobile device management). 

  • Use standard technical solutions for laptops and desktops to push end user innovation. 

  • Implement and manage backup, anti-virus systems, and system servers. 

  • Ensure all user accounts, distribution lists, security groups, and computer server accounts are secured. 

  • Maintain and support operating system and hardware.​

  • Occasionally, you might have to provide on-call support.

What experience you need 

  • 2+ years experience in either a technical support or customer service role.

  • 2+ years experience performing customer resolution and escalation

  • Skills should include laptop, mobile, and printer troubleshooting (Windows and Mac)

  • Experience in laptop imaging, provisioning of new systems, Audio/Visual support, mobile phone provisioning, and printer maintenance preferred.

  • System backup experience 

  • Ticketing software experience (ServiceNow preferred)

What could set you apart

  • Support experience in a Cloud environment (GCP platform preferred)

We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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