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Business Incident Manager

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The role will lead Business Incident Management across the UK business, ensuring incidents are identified and escalated appropriately, the right stakeholders are engaged, incidents are contained and root cause analysis and risk management and control improvements are delivered

About TDX Group - An Equifax Company

We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

What you’ll do

  • Manage the process, tools, systems, reporting and escalations for Business Incidents

  • Oversee Business Incident Management across the UK business - including stakeholder management across all levels

  • Lead the management / coordination of complex and / or priority Business Incidents 

  • Support the delivery of risk management and control improvements

What experience you need 

  • Working knowledge of incident management / loss events / ITSM inc processes and methodologies (other risk / audit experience will be considered - such as complaints management)

  • Experience in understanding and applying risk management or controls / process improvement

  • Experience operating in a regulated environment, preferably in consumer credit/financial services

What could set you apart

  • Exceptional stakeholder management skills

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 


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