The Charge Analyst’s primary responsibility is to analyze unemployment files, information stored on the PC and state issued benefit charge statements to determine correct payment of benefits. Works closely with in-house personnel, state agency personnel and the client to obtain and evaluate relevant facts to arrive at a decision to contest benefit chargeability.
What you’ll do
Analyze unemployment claim history checking for a number of possible protest areas. Investigate and analyze unemployment claim files by analyzing state agency and other documents stored as images on system
Construct a protest letter to erroneous charges using system tools
Receive, check, prioritize, and prepare benefit charge statements for possible entry onto the system
Verify that totals for charges loaded to system balance with the detail statements by analyzing reports and system data
Discuss unemployment matters; especially chargeability of claims with clients, internal personnel, and state agencies
What experience you need
1-4 years office experience with an emphasis on customer service
HS Diploma or GED
Proficiency with Windows and/Google based applications
What could set you apart
Experience working with dated materials and adherence to deadlines in a fast-paced environment
Experience with unemployment documents or familiarity with the unemployment charge process
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.