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Unemployment Charge Analyst

Customer Service Rich Text

The Charge Analyst’s primary responsibility is to analyze unemployment files, information stored on the PC and state issued benefit charge statements to determine correct payment of benefits.  Works closely with in-house personnel, state agency personnel and the client to obtain and evaluate relevant facts to arrive at a decision to contest benefit chargeability.


What you’ll do 

  • Analyze unemployment claim history checking for a number of possible protest areas.  Investigate and analyze unemployment claim files by analyzing state agency and other documents stored as images on system

  • Construct a protest letter to erroneous charges using system tools

  • Receive, check, prioritize, and prepare benefit charge statements for possible entry onto the system

  • Verify that totals for charges loaded to system balance with the detail statements by analyzing reports and system data

  • Discuss unemployment matters; especially chargeability of claims with clients, internal personnel, and state agencies


What experience you need 

  • 1-4 years office experience with an emphasis on customer service

  • HS Diploma or GED

  • Proficiency with Windows and/Google based applications


What could set you apart

  • Experience working with dated materials and adherence to deadlines in a fast-paced environment

  • Experience with unemployment documents or familiarity with the unemployment charge process


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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