Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The primary purpose of this role is to handle a range of complex customer interactions including escalated queries, in order to effectively address issues in a manner which ensures that the customer is fully informed and appropriately advised on steps towards resolution and associated time frames.
To use information and resources available to investigate and resolve customer queries immediately or direct to the appropriate resolver group for further investigation/resolution. Where immediate resolution is not possible, to case-manage the resolution process and associated customer interactions ensuring that the customer is kept appropriately informed and advised in line with agreed expectations.
To value complaints as a means of strengthening our processes & improving our relationship with our customers. To use a variety of customer channels and communication tools to interact with the customer, including telephone, e-mail, letter, Social Media, Chat and others.
The perks of being an Equifax Employee?
We offer a wide range of company supported benefits including 26 days holiday and a day off for your birthday, able to save directly from your salary to your Credit Union account, cycle to work scheme, Access to a group scheme that offers discounts and cashback on a variety of things, cost of eye tests reimburse, life assurance, pension, discounted travel plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
What you’ll do
Provide support and guidance to the GCS Customer Service teams in dispute and regulatory management.
Effectively manage disputes and regulatory cases. For individual cases, ensure that an appropriate case file is compiled to allow a fair assessment of the request received.
Manage a series of regulatory based tasks including Data Subject Access Requests, Erasure and other GDPR requests, Disputes, Employee Enquiries, GRA and Victim of Fraud, ensuring these processes are managed efficiently and minimising any business risk.
What experience you need
Good experience in a fast paced, Customer Service environment
Good experience in operating in a highly regulated organisation
Good experience coaching & providing feedback
Good experience in a call/contact centre
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.