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End User Support Technician - Junior

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you

In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices.

What you’ll do

  • Provide support from 02:00pm to 10:00 pm, Friday to Tuesday (no transportation is available for this shift)

  • Taking inbound calls from customers, as well as doing callbacks when needed.

  • Working on tickets from the Self-Service portal when it is required by the Supervisor (back-office work).

  • Recording technical issues and solutions via ticketing system in Service Now, and in other files such as Google sheets.

  • Collaborating to create troubleshooting documentation and runbooks.

 What experience you need

  • English level B2 / C1

  • Technical school degree, Associate's degree, bachelor's degree, or equivalent experience

What could set you apart

  • Excellent communication and customer service skills(verbal and written)

  • Working knowledge of Win 10, macOS 10.12-10.14, iOS, Android

  • Strong troubleshooting and problem-solving skills

  • Good problem-solving, analytical, and team-working skills

  • CompTIA A+and/or Microsoft certification is desirable, but not required 

  • General knowledge of desktop applications, e.g. G-suite

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 


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