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ZipID Customer Service Representative

Customer Service Rich Text

Who is Equifax

As a global data, analytics, and technology company, we play an essential role in the economy by helping consumers, companies and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people forward. 

Equifax serves businesses from uncovering more profitable prospects, identifying who to trust and do business with, detecting fraud, verifying employment eligibility, to delivering powerful workforce management tools. For consumers we are behind the scenes to help provide a seamless and positive experience during life’s big moments — like applying for a job, purchasing a property, or buying a car.

With the global power of over 13,000 dedicated, smart, and passionate team members, we help people live their financial best. 

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

As the Customer Service Representative for ZipID you will be joining a team that works together, where your leader will support your growth whilst fostering a fun working environment. 

This role will highlight your flexibility to adapt to change which in turn will accelerate your career within Equifax. This role is predominantly Monday-Friday, requiring flexibility to work Saturday’s on a rotating roster. 

What you’ll do

  • Use your helpful can-do personality to provide support to consumers and businesses of ZipID business processes

  • On-boarding new customers to ZipID

  • Applying strict quality assurance guidelines to correctly process Identity Reports

  • Taking consumer bookings and trouble-shooting logistics issues

What experience you need  

  • Previous experience in creating a positive customer experience in a high volume environment 

  • Excellent written & confident verbal communication skills

  • Strong attention to detail 

  • Demonstrated ability to adapt to change 

  • A quick learner with an eagerness to help 

  • Systems savvy 

What could set you apart

  • Experience working within SLAs/KPI’s

  • Prior experience in issues resolution preferred 

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organisational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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