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Unemployment Claims Specialist

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

 

The Unemployment Claim Specialist - Entry Level

The Unemployment Claims Specialist functions as the state expert for screening claims and responding to state documents for our clients.  This position acts as a liaison between our customers and state unemployment agencies and is responsible for analyzing and responding to claim-related documents within predetermined time limits.  This role is onsite and is located in Earth City, MO

 

What You’ll Do 

  • Work in our beautiful office located in Earth City, MO

  •  Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response.

  • Initiate timely telephone calls, faxes or emails to customers, completed by co-workers, to obtain, document or pass along needed information.

  • Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.

  • Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers in a timely manner.

 

What experience you need 

  • High School Diploma or GED

  • Minimum of 1 year of experience working in customer service, organization of work duties and performing job functions independently

 

Extra Points for any of the Following

  • Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

  • Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently

  • Proficiency with Google or Microsoft Office PC applications including Word, Excel, and Outlook

 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


 

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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