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Product Trainer - Client Training

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

 

 

What You’ll Do

  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added and partner closely with Instructional Designers to build out on-demand training content.

  • Manage client training content to ensure accuracy and relevance in a Knowledge Base environment and deliver live custom client training demonstrations on various applications/topics requested by customers.

  • Coordinate as needed with Operations, Technology, Product Management, Implementation and Training to ensure updated and consistent messaging/content for all internal and external audiences.

  • Manage releases by proactively adding and updating knowledge base articles for new features and engaging training to ensure user readiness.

  • Review feedback from employees and customers to inform changes in functionality and content and educate customers and employees on effective use of the knowledge base.

 

Qualifications

  • Bachelor’s/ Master’s Degree in Communications, Education, Organizational Learning, Technical Writing, Instructional Design or a related field.

  • 1-2 years of experience in a client facing role whether providing service, training, or technical support.

  • Exposure to and experience in Articulate 360, Adobe, Camtasia, or other content creation platforms.

 

Extra Points for any of the Following

  • Experience with various Equifax products or any highly regulated business.

  • Technical systems training experience and experience with systems undergoing Agile development and change processes.

  • Experience using Workfront for project management.

  • You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders and high level clientele.

  • You have an eagle-eye ability to detect content mistakes, whether spelling or grammatical, or noticing  that a client’s name is misspelled or a phone number is incorrect.

  • You are precise and have an extreme attention to detail.

  • You are organized, know how to prioritize and are comfortable managing your own deadlines to get things done in a timely manner.

  • You have a desire to learn and grow in Instructional Design, facilitation and are a team player.

 

  We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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