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Global Consumer Care Supervisor

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.


Lead a Team ranging from 10- 20 agents with responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality, Efficiencies, etc). This role is responsible for all day-to-day efforts to ensure compliance on the workload and deliver exceptional results, play a collaborative role in growing and implementing standards and processes, employ prudence and tact in interacting with others, and remain focused on customer and staff retention.

What you’ll do:

  • Manage and monitor ongoing team performance through adherence to Equifax requirements and policies, document and organize team productivity against established standards. Complete regular management reports, as required.

  • Maintain one-on-one and coaching meeting routines  with direct reports, appropriate use of disciplinary procedures as required,  analyze team production metrics to monitor efficiency/productivity and to identify proactive opportunities for improvement/development.

  • Motivate, encourage, support and inspire the team to surpass their potential, create a sense of ownership within the employees and model company policies and values by ensuring compliance with company’s procedures and policies.

  • Contribute and resolve complex tasks, requests, escalations and issues accurately in a timely manner to offer optimal solutions.Respond accurately and timely the on demand request from the Business Owner

  • Partner with key resources in the Business Units, Center of Excellence and Shared Services Center to identify potential process improvement initiatives.

What experience you need

  • Advanced spoken and written English Level ( B2 or C1)

  • Minimum Bachelor's degree Diploma

  • Minimum of 2 years of proficiency with Google Sheets/Microsoft Office(Excel)

  • 6 months + of proven experience as a Supervisor, team lead, or SME


What could set you apart:

  • Training/QA experience

  • Complete literacy in G-Suite knowledge (Sheets, Docs, Slides)

  • Sales experience 

  • Accountability

  • Ownership

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
 
Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

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