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Client Engagement Lead - Product Optimisation

Product Management

Who is Equifax?

Equifax is a leading global data, analytics, and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Transformation team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

In transformation, we work together with our leaders who encourage a culture of ownership, mentoring and comradery. We are provided the opportunity to work on interesting and challenging projects every day. Our teams are encouraged to vocalise ideas and make our work our own to create a real impact. This keeps us energised and ensures we feel supported in our work.

We live up to our standard as market leaders. We are bold enough to continuously challenge the status quo because we want to be better every day. We are devoted to our customers and hold their best interests at heart. Our team enjoys creating and adapting to keep driving our company and our team forward.

What you will do:

Our new Client Engagement Manager is key to the execution of the Equifax A/NZ multi-year Product Optimisation program. This program aims to vastly simplify and optimise our Product portfolio across the A/NZ region – a vital and exciting transformation for our business.

We are looking for someone who is comfortable working both independently and collaboratively, with excellent attention to detail and strong communication and relationship building skills that has the confidence to engage with a range of stakeholders, across many different functional areas. As this role will require interaction with a large number of stakeholders and be across all our product families.

A key task will be driving alignment across our transformation program and work streams to ensure the delivery of a consistent end to end user experience for our B2B customers, ensuring alignment through the customer journey and consistency of customer communications and messaging across the entire product portfolio.

This exciting role is a great opportunity to be at the center of Equifax’s transformation!

What we are looking for:

  • A structured approach to problem solving and an ability to critically assess a range of issues and to implement viable solutions

  • Lead cross functional working groups to ensure timely delivery of business initiatives

  • Experience in developing marketing and communications plans, at the program and project level, with specific objectives across different channels and segments

  • Experience in developing a pipeline of initiatives and prioritise according to business strategy

  • Generate ideas for the evolution of the marketing function

  • Have a clear vision of the change strategy that is delivered with a high degree of energy and passion

  • Excellent interpersonal and communication skills

  • Naturally collaborative with the ability to simplify complex situations

  • Personal presence and highly effective relationship building skills with senior stakeholders

 Success attributes of an Equifax employee; does this describe you?

  • Accountable

  • Brave

  • Curious

  • Collaborative

  • Individualist

  • Trustworthy

  • Dedicated

  At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

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