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Customer Service Representative (Dispute Resolution)

Customer Service Rich Text

The Tier 3 Customer Service Representative is the final tier for an escalated consumer’s mail or faxed dispute regarding their credit file. The agent is responsible for resolving the consumer’s dispute in a professional manner and providing a complete written resolution. Imaging cases will require the agent to solve complex issues.

What you’ll do

  • Address regular and escalated consumer and customer service inquiries.

  • Complaints, issues, and problems via inbound and outbound mail.

  • Record consistent problem areas.

  • Use Computerized system for tracking information gathering and/or troubleshooting.

  • Evaluate policies and procedures and provide insights into potential innovations and/or efficiencies.

What experience you need  

  • High school diploma, or equivalent

  • 2-3 years of customer service experience


 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

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