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Process Improvement Consultant

  • St. Louis
  • Project & Program Management
  • Full time
  • J00139189
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The Process Improvement Consultant collects process data and analyzes/measures the effectiveness of existing business processes. Leads effort to develop sustainable, repeatable and quantifiable business process improvements and initiatives. Leads tactical day-to-day change initiatives in partnership with contact center leadership.

What you’ll do

  • Responsible for implementing and managing moderately complex process and customer experience improvement solutions in partnership with internal project teams and other stakeholders/partners

  • Develop and execute continuous improvement plans in order to support functional and departmental strategies.

  • Review, standardize, and document procedures to improve efficiency.

  • Present solutions that have the greatest impact on revenue and client satisfaction. Lead change management efforts by partnering with internal quality, training, and operational excellence teams

  • Collaborate with supervisors, leads, agents to understand knowledge or process gaps and partner with internal teams to develop solutions for those opportunities. Liaison with reporting/analytics team to enable necessary data visibility for ongoing projects/improvement efforts

What experience you need :

  • Bachelor's degree (B.A. or B.S.) and/or 5+ years related experience or equivalent combination of education and experience.

  • Proficient computer skills particularly the Google Suite or MS Office suite

  • Third Party / Vendor management operations experience strongly preferred

  • Technical requirements preferred: Workforce planning, CRM platform (Salesforce), Telephony (Genesys/InContact)

What could set you apart:

  • The ability to handle multiple projects concurrently in a function that is fast-paced, demanding and a high-growth environment.

  • Demonstrate strong project management and planning skills in order to successfully manage project deliverables, stakeholders, and team moral simultaneously

  • Timely and efficient in achieving deadlines.

  • Creative problem solving and analytical skills.

  • Ability to comprehend and utilize new technologies quickly.   

  • Excellent communication skills (verbal, written, and presentation)

  • The ability to work effectively and cooperatively with customers, internal partners, vendors, and senior leaders



Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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