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Business Services Agent - Senior

Customer Service Rich Text

Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations for Sales and Business Customers.

What you'll do:

  • Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis
  • Answer customer calls and emails providing prompt issue resolution
  • Manage outbound calls to gain information and/or follow up to resolve customer issues
  • Contribute to positive metrics:  First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
  • Manage client dialog while documenting details of client interaction in Salesforce

What experience you need:

  • Minimum 1 year of customer service experience

  • Bachelor’s degree preferred

What could set you apart:

  • Experience with managing high-volume inbound and outbound calls

  • 3 years of experience in a B2B customer support environment

  • Skilled at effectively assessing customer audience and adjusting style and tone to match the customer

  • Proficiency in Salesforce Service

  • Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change

  • Positive energetic customer centric attitude

  • You have obtained a 2-year Associates Degree or equivalent experience

  • You have 3-5 Years’ experience in a client facing support position

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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