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Unemployment Insurance Consultant Lead

Customer Service Rich Text
Unemployment Insurance Consultant-Lead
(This Opportunity is based in the Rider Trail Office - Earth City, MO -
 and is Hands On - M-F - No Aspect of this Role is Work From Home) 

Responsible for traditional Unemployment Insurance Consultant (UIC) duties/responsibilities as described in the UIC job description (attached) as well as the coordination of workload for assigned staff, providing guidance to team members and ensuring sufficient coverage for workload.

What you’ll do

  • Assists team where needed due to vacations, absences and fluctuations in work load. Assists with cross-training of employees.
  • Assists with coordinating the work load, ensuring adequate distribution of the work among available staff. Works with the supervisor to use all resources to accomplish the daily work load, by assuring each desk is fully covered.
  • Acts as a source for answers/guidance for employee questions and investigates through research any concerns that arise.
  • Assists with checking completed and ongoing work of newly trained employees, ensuring a high level of performance.
  • Assists with client and/or account manager concerns, questions and follow-up.

What experience you need

  • Successful experience and performance as an Unemployment Insurance Consultant.
  • Proven knowledge of unemployment compensation and company procedures.
  • Proven experience prioritizing, organizing, and working with deadlines.

What could set you apart

  • Good client-serving and problem-solving skills.
  • Must possess diplomatic people skills and maintain a professional mannerism while performing in a fast-paced environment.
  • Proven ability to multi-task and work under strict deadlines.
  • Ability to function independently from supervision to meet workload demand/deadlines on a daily basis.
  • Proficiency in Microsoft Office Applications.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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