The Client Support Services Consultant is an Account Executive partner that provides account analysis, complex issue resolution, quality enhancement, subject matter expertise, and back up coverage for designated client base and service line. The position is critical for revenue retention and growth. The position requires high output, strong analytical ability, good relationship building skills, and extensive internal business process knowledge.
What You'll Do:
Facilitate issue resolution across Workforce Solutions products and services in conjunction with internal and external partners.
Perform proactive quality account audits/analysis for assigned vertical
Lead client calls and liaison for Account Executives in regards to educational workshops, interface training opportunities and issue resolution
Manage and evaluate client escalations to report on results, trends, progress, and make recommendations
Develop client action plans in partnership with the Account Executives and manage to completion
Manage client action plans in partnership with the Account Executives to ensure client and internal requests and projects are completed timely and fully to enhance the client experience.
What Experience You'll Need
Bachelor’s degree preferred, preferably in business or related field, or equivalent, relevant work experience
2+ years account management exposure or client administration experience preferred
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.