As Client Service Coordinator you will be responsible for ensuring the services we provide to our internal sales teams is best in class. You will fully engage with our sales teams, understanding their client’s business needs, the challenges they face and how we support them.
Working across the organisation you will ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focused and proactively manage the services and support provided to our sales teams, identifying and resolving issues quickly and ensuring permanent solutions are implemented.
This is a fixed term opportunity util 31/12/2022
The perks of being an Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
What you’ll do
You will analyse and handle complex client issues. Identify the appropriate action to take and provide appropriate advice
Respond accurately to all client queries either by telephone, email or workflow, always aiming for resolution at first point of contact, and within SLA
Coordinate with other areas of Equifax to ensure complete investigation of client query, and to own query through to resolution
Manage and develop effective and positive relationships with internal stakeholders
Works to a high standard of performance (quality, punctuality, attendance, productivity and flexibility)
Follows company and departmental procedures at all times
Share knowledge and experience with other team members, within the competencies of the role
What experience you need
Strong client service and client relationship experience
Intermediate experience in identifying and implementing service improvements
Intermediate experience in managing delivery of multiple items effectively
Good experience delivering high standards of client satisfaction
Good communication skills with the ability to communicate at multiple levels within an organisation
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.