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Technical Client Relationship Analyst

Customer Service Rich Text

Technical Client Relationship Analysts in our St. Louis, MO location! The Client Relationship Analyst maintains relationships and retains revenue with existing EFX Workforce Solutions (WS), Employer Services clients. CRA's are directly responsible for assisting external and internal clients with escalated and complex technical issues across multiple Workforce Solutions applications and services like The Work Number, I9, and more. S/he leverages technical expertise for project planning, system / technology / validation, testing and implementation planning.

What you'll do:

  • Supports external and internal clients by investigating escalated and most complex access, configuration, compliance, functionality issues; troubleshoots using different production and support applications, file archives, logs, and technical team contacts to resolve reported problems. 

  • Frequently interacts with external clients at mid to upper levels of client organizations with ability to deliver technical information and solutions to non-technical contacts. 

  • Actively participates and often leads assigned projects and process improvement initiatives.

  • Creates, monitors and presents service performance and client insights internally.

  • Mentors/trains less seasoned analysts; documents processes, policies, technical notes for the team.

  • Handles post-promotion testing, on-call support for urgent requests (including after hours support).

What experience you need:

  • Bachelor’s degree required, or the equivalent years of industry experience

  • 3+ years' experience in a technical or application support role.

  • 3+ year's experience with Windows-based applications, file structures, editors, and file transfer methods.

  • Working experience with data files, logs, configuration, database, SQL, and associated troubleshooting.

  • 2+ year's experience in a client-facing role, resolving technical issues for external and internal clients.

  • What could set you apart

  • I9 and Compliance Center product knowledge

  • Project life cycle and methodology knowledge.

  • HR services SaaS experience.

  • Experience with cloud environments.

  • Proficiency with learning new technologies and applications quickly.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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