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Client File Administrator - Fixed Term Contractor

Customer Service Rich Text

As our new Client File Administrator at Equifax, you will form part of the data operations function, reporting into the Client Boarding Team Manager.

You will work closely with the wider data operations team helping to enable our clients to have access to our data and systems through the provisioning of account set up processes.

The role will see you utilise your excellent attention to detail to help provide a best in class service to our clients through your knowledge of all file transfer processes and procedures.  

Please note- this position would be a fixed term contract until December 31st 2022

What You'll Do:

  • To respond accurately and timely to all requests for new business or amendments to existing client accounts by telephone, email or workflow always aiming for resolution at first point of contact.

  • To co-ordinate with other stakeholders within the boarding process to ensure accuracy and speed of boarding; owning query through to resolution.

  • Assess and prioritise incoming workload to the department each day.

  • To monitor and approve requests in the Compliance Authorisation Inbox daily.

  • Daily quality control of Client File workloads, prioritising all high impact requests, including Pricing Requests and New Businesses. 

  • Working to a high standard of performance (Customer Service Quality, punctuality, attendance and flexibility etc).

What Experience You'll Need: 

  • Proven commercial experience within an office environment

  • Experience with Microsoft Excel

  • Experience of working alongside sales operations teams

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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