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Credit Investigator - Junior-1

Customer Service Rich Text

As a Credit Investigator at Equifax, you will be responsible for resolving customer requests and being the key point of contact between the client and consumer. The Credit Investigator position is responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers’ requests. Individual contributors with complete investigations and issue updated or corrected reports to clients. To do this, you will use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as ACRO and eOSCAR. Credit Investigators will interview consumers via telephone, update trade information and contact sources for trade, and fulfill employment verifications. In addition, you will analyze source data to ensure compliance with office and customer specifications.

What you'll do:

  • You will Perform credit-based research tasks ranging from the navigation of automated systems, conducting online research, and performing conference calls between consumers and creditors

  • You will utilize experience and expertise to provide insights to operations leadership

  • Operate a diverse range of tasks, moving between processes with the mentorship of management

  • You will perform clerical, phone, operational or manual work

  • You will validate/complete and document requested data through phone, fax or email contact

  • Perform document review and audit

  • Identify and troubleshoot issues within own scope of work

  • You will effectively process raised or rushed tasks

  • Provide timely and professional communication to supervisors and management

  • Demonstrate an ability to prioritize tasks appropriately

  • Dedicatedly seeks new assignments to enhance skill set and knowledge base

  • Has already or has demonstrated the potential to gain an understanding of Equifax’s operational objectives and product offerings

  • Accept stretch assignments provided by management.

What experience you need:

  • High school diploma, or equivalent

What could set you apart:

  • Call center experience

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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