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Head of ICIRT Operations

  • North Sydney
  • Project & Program Management
  • Full time
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Who is Equifax?  

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best. Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognize that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax. 

The perks of being an Equifax employee within the Operations team? 

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognize the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leaders are devoted to fostering a culture of ownership, they lead, coach, mentor, listen, empower and support us to find solutions and make important decisions. We are encouraged and challenged to think of new ideas to help do things better, simpler and more effectively for our customers and our business. 

We actively support, respect and trust in everything that we do together as a one team. We believe that having fun promotes a culture of creativity, collaboration and transparent communication. Working within our team will allow you to see firsthand the positive impact you can make for our customers. 

What you’ll do:  

A fantastic opportunity for an experienced Operations Leader to join a growing business within the financial and risk assessment industry. As Head of iCIRT Operations, you will be responsible for leading and managing teams as well as overseeing all operations, developing and implementing growth strategies whilst ensuring business and performance expectations are met. Reporting to the Head of Solutions Delivery, you will be accountable for driving company objectives with regards to financial, workforce and budgeting requirements.

You will work with a diverse group of stakeholders to deliver detailed business plans for the team. Some of your responsibilities will be to monitor and communicate key performance metrics, manage the dispute or complaints management process, review and address reported issues and risks in a timely manner. As a Leader within this business you will be responsible for mentoring and guiding team members on development and performance based outcomes. 

What are we looking for?  

  • Team player and leader, self-motivated, highly competent and driven to succeed.

  • Strong in character, strategically minded and ready to embrace and drive growth

  • Ability to create, build and execute strategic plans

  • Exceptional people leadership with the proven ability to build a collaborative high functioning team

  • Ability to be flexible, follow tight deadlines, organize and prioritize work 

  • Strong analytical and problem solving skills including taking initiative to drive change and enhance controls 

  • Anticipate and manage and/or mitigate risks, drive initiatives to ensure results

  • Experience in Business development is preferred 

  • Excellent communications, presentation and interpersonal skills 

  • 10+yrs of experience with minimum of 5+ year of managerial experience in managing diverse teams 

  • As this role will have regular client facing involvement and engagement with senior staff, the person in this role must be confident, articulate and able to represent Equifax in front of clients and in other wider forums.

  • Strong finance acumen including P&L experience, planning, setting and working to budgets

Extra points for any of the following:  

  •  Experience building new teams and planning for growth, establishing policies, procedures and standards to support positive end to end customer and staff experience. 

  • Excellent understanding of continuous improvement methodologies (such as Six Sigma or Lean)

Success attributes of an Equifax employee; does this describe you?  

● Accountable 

● Brave 

● Curious 

● Collaborative 

● Individualist 

● Trustworthy 

● Dedicated 

At Equifax, there is no such thing as the 'perfect candidate'  

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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