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Technical Product Support (Customer Service)

Customer Service Rich Text

Equifax is hiring Technical Product Support Analysts for our St. Louis office. The Technical Product Support Analyst performs Tier 1-level work to assist external and internal clients with questions/problems regarding multiple Equifax applications and services. S/he receives and responds to telephone and written requests, then investigates and resolves or tracks progress through resolution. 

What You'll Do:

  • Supports external and internal clients by investigating access, configuration, compliance, functionality issues; troubleshoots using different production and support applications, file archives, logs, and technical team contacts to resolve reported problems. 

  • Receives and professionally responds to telephone and written requests from external and internal clients (initial and follow-up). 

  • Documents research, client communication, and issue resolution in ticketing tools.

  • Handles post-promotion testing, on-call support for urgent requests (including after hours support).

  • Participates in service improvement efforts and training.

What Experience You'll Need:

  • High school diploma, or GED.

  • 1-3 years of customer service experience, preferably in a product support or technical environment.

  • 6+ months experience working with Windows-based applications, file structures, editors, and file transfer methods.

What Could Set You Apart:

  • Bachelor’s degree in a technical field and 3 years in a related role (i.e., technical customer support experience in a SaaS environment).

  • Technical experience working with data files, logs, configuration, and troubleshooting.

  • Basic knowledge of databases, SQL.

  • Familiarity with a ticketing system.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers.

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