The transformation manager is responsible for identifying revenue generating, customer experience, and operational efficiency transformation opportunities. This would include traditional drivers (centralization, standardization, process improvement) as well as digital drivers (intelligent automation, AI and others). Responsible for iteratively analyzing current state and utilizing best practices to develop recommendations on how to improve and optimize current processes. Will work with VP to align solutions to business strategy and partner internally with stakeholders to successfully implement the initiatives.
What you'll do
Cultivate cross-functional relationships to gain understanding of business process, challenges, and dependencies
Continually evaluate existing technology, processes, procedures, and data usage to understand maturity of business and potential opportunities for improvement
Research internal and external best practices to recommend transformative solutions
Collaborate with internal stakeholders (technology, legal, compliance, security) to evaluate feasibility of solutions.
Build and present business cases to VP for alignment
Lead change management efforts by partnering with Project Manager, Training, and Contact Center Director to deliver solution
Ensure solutions deliver against security and compliance priorities relating to regulatory necessities and internal policies
What experience you'll need
At least 5+ years of project management experience in order to successfully manage project deliverables, stakeholders, and vendors
Bachelor's degree (B.A. or B.S.) and/or 5+ years related experience or equivalent combination of education and experience. At least 5 years experience in analyst, project management, or process improvement role; customer service background preferred.
What could set you apart
Third Party / Vendor management operations experience strongly preferred
Technical requirements preferred: Workforce planning, CRM platform (Salesforce), Telephony (Genesys/InContact)
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.